FAQ

What is the warranty duration provided by light deal shop ? 

Each product has 12 months warranty starting from the delivery date, we stand behind each product we design and manufacture. If you're dissatisfied with a light deal shop purchase for any reason, we promise to resolve the problem and get happy again. If you'd like to return an item, please see our Return Policy.

What are Light Deal Shop Return Policies ?

Retail Items have 15-day refund guarantee starting from delivery date. If you don't like the item or it is faulty you can send it back to us and we will either replace it for free, or refund you. Promotional Items are replaced only if they are defectives. 

    For all applicable returns, please send it to the sender's address written on the package, then send us the tracking code number in order to approve the refund.

    In cases of faulty items, please send us a video proof of the defection before send it back. 

    What are the Light Deal Shop Refund Policy ? 

    Orders can be canceled only it they have not been dispatched/shipped, otherwise they cannot because they are not under control/jurisdiction anymore.

      How much is the shipping cost ? 

      This depends on the product ordered, the total weight, and the destination. For now the shipments is free in Europe, for other countries the standard shipping will vary greatly on the products purchased. The final shipping price will be shown at check-out.

      How long does the shipping take ?

      lightdealshop has partnerships from all over the world to provide unique collections of items to their customers. The average time for a shipment will be around 2 weeks and it can reach 3 weeks during peak months, such as December. 

      How can I track my package ?  

      To check status of your shipment please send us an email at : support@lightdealshop.com.  

      I didn't find an answer to my question, what to do ? 

      Please email us at support@lightdealshop.com and we'll get back to you right away.